Can I freeze the food?
Our food always arrives fresh, vacuum packed; however some dishes could arrive frozen, you should keep them in the freezer.

How long does the food last?
Food lasts 5 days in the refrigerator and must be kept inside the
vacuum bag (unopened) at a temperature between 3 and 5 degrees celcius.
The dishes last 30 days in the freezer. Once thawed, they will last 2 days in your refrigerator.

How long does it take to bring them to my house?
If you order today before 10:00 a.m., your order will arrive today or the next business day
following, according to our availability.
We deliver from Monday to Saturday from 2:00 p.m. to 8:00 p.m., but we do
our best to get orders to you as soon as possible.

Do you have special menus for vegetarians, celiacs, people intolerant to
lactose?
Within our menu we have vegetarian, vegan dishes and our new line of low carbohydrate dishes.

Do the delivery staff make safe delivery?
Our staff have all security measures. The delivery is made with a mask and the use of disposable gloves permanently, however we suggest that food must be disinfected with a chlorinated solution before using it and/or storing it in the refrigerator. When opening the bags, they must be disposed of immediately inside another properly closed bag. It is very important to wash your hands for at least 30 seconds with soap after handling the order.

What forms of payment do you accept ?
Debit card, credit and transfers, for the safety of our collaborators we do not accept cash payments.

In which communes do you have an office?
We dispatch to all the communes of Santiago.

Do they serve every day?
Monday to Saturday

Can I pick up my order at the Local?
You can do it. We are located in the commune of Pirque and our hours are from Monday to Sunday from 11:00 a.m. to 5:00 p.m.

How often do they change the menu?
We try to change the menu on a monthly basis.

How do I heat the food?
We suggest heating the food inside the same bag in a pot with hot water for 15 minutes. In the case of corn cake, lasagna, potato gratin, gnocchi and empanadas or low carbohydrate dishes, we suggest preheating the oven to 150º C for 10 minutes, then removing the food from the bag and heating for 15 minutes or until it is gratin. Once these products are heated, they must be consumed the same day

Do you have food shelf life analysis?
We have the technical support of the MICROAL Laboratory (www.microal.cl) who frequently carry out audits and bacteriological analyzes in order to guarantee the safety and quality of our preparations.

What is the minimum purchase?
The minimum purchase is $15,000 plus the office (Delivery)

Can I split a Smart order and send it to two addresses?
Of course, we can split your order, however, since there are two
addresses there will be two delivery charges.

What is Vacuum Packaging?
Sealing or vacuum packing is taking a product and putting it into a bag or container and then removing the air (mostly oxygen) and leaving it as hermetic as possible. This is achieved with the help of sealing machines that expel the air to have an innocuous product respecting all its organoleptic characteristics.

Advantages

• Increases lifespan by up to 5 times
• Respect for nutrients
• Hygienic and safe technique
• Takes up less space
• The material used is High Density Polyethylene (HDPE) These are heat-resistant and exclusively for food use.

COVID19 measures in La Calma de Rita Delivery
Faced with the national and global contingency, La Calma de Rita Delivery has adopted all the recommendations indicated by the WHO.
Here are some of the measures we are applying

• Use of mandatory protection mask for nose and mouth
• Use of gloves at all times
• Hand washing every 1 hour or whenever needed, using clinical sanitizing soap
• Constant sanitization of all preparation and dispatch surfaces,
• We do not carry out transactions on the ground. Payments by transfer / online.
• Permanent use of masks and gloves by drivers and delivery assistants.
• We frequently use ozone to stylize the entire kitchen.